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How do I resync my device(s)?

Reboot or resync a device to apply any changes you make to its settings or to troubleshoot any issues it may be having.

The ability to resync devices in bulk is not yet available. When saving changes to a device's settings, you will also be able to choose a resync option if desired.

Before you begin: You must be assigned an Admin or Super admin role to perform this task.
  1. Sign in to GoTo Admin.
  2. From Devices, select the specific device you want to resync.
  3. From Resync device, select the desired option:
    • Resync now — This will resync the device immediately. The device will not completely shut down and restart, but it may take a few minutes to resync.
    • Resync overnight — This will resync the device between 11pm and 3am on the device’s timezone. The device will not completely shut down and restart, but it may take a few minutes to resync.
    • Reboot now — This will turn the device off and back on immediately.
    Attention: If the device you want to resync (or reboot) is on a call, the resync will take place once the device is available, although some devices will simply ignore the resync or reboot in order to apply specific settings (depending on the manufacturer).