HELP FILE

How do I make payments and manage my payment methods?

    Learn how to pay your bill, change your payment methods, and use autopay in your billing portal to avoid a disruption of service.

    If your billing portal looks like this:

    Before you begin: You must be a billing admin to access the billing portal.
    About this task: Only one payment method can be kept on file at a time. We accept all credit/debit cards. The card on file will automatically be charged according to the payment plan you choose when signing up (monthly/annually).
    1. If you are not already, sign in to your admin portal.
    2. From the top navigation menu of your admin portal, select the app switcher icon App Switcher Icon then select Billing to launch your associated billing portal in a new tab.

      Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.

    3. From Payment Methods, select Replace Credit Card.
    4. Make any needed changes.
    5. Select Add when finished.

    If your billing portal looks like this:

    About this task: We accept most credit/debit cards (Visa, Mastercard, American Express, and Discover), ACH, or check. We also take your privacy and security seriously, securing all payments with 256-bit encryption. If there is ever suspicious activity, please reach out to Customer Support to request logs of all billing activity on your account.
    1. If you are not already, sign in to your admin portal.
    2. From the top navigation menu of your admin portal, select the app switcher icon App Switcher Icon then select Billing to launch your associated billing portal in a new tab.

      Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your designated Billing Center.

    3. To add a new payment method:
      1. Select Payment Options > Add a Payment Method, choose your payment type.
      2. Complete the required fields and then select Add.
    4. To turn on autopay:
      1. Select Payment Options > Payment Settings.
      2. Choose your Default Payment Method and then toggle Autopay on (or off).
    5. To pay your bill online:
      1. Select Invoices > Current Balance > Pay Balance.
      2. Choose your payment method and then select Submit. You should have an on-screen message confirming that your payment was received. You will also see your invoice status change from Due to Paid. If your payment is declined, you can resubmit after one hour. If your services were shut off due to late payments, they will be turned on automatically once your overdue balance equals $0.00.
    6. To change your default payment method:
      1. Select Payment Options > Payment Settings > Payment Methods.
      2. Select Default next to the method you want as your default.