Manage attendees

Organizers can manage attendees (mute/unmute them, make them an organizer or presenter, and more) from the Attendee pane.

GoTo

The Attendees pane displays a list of all the participants in a session. You can toggle between the Attendees tab and the Staff tab (which displays the names of organizers, presenters and panelists) to see who's in attendance.

While on an active session, open the People pane.
Select the desired attendee name and then select what you want to do:
- Mute — Select Mute or Ask to unmute (if the attendee muted themselves).
- Make organizer/presenter — Select Make organizer or Make presenter as desired. The organizer role cannot be removed once it has been granted. If you do not see the option to make someone a presenter, it is because you are not an organizer/co-organizer, or the attendee is on an app or browser that does not support screen sharing.
- Dismiss from session — Select Excuse (or Remove from meeting if on the mobile app).
- Give remote control access — If sharing your screen, select the mouse icon or select Control from your main toolbar and then select the desired attendee's name. See How do I use Remote Control? for more help.
- Enable/disable visibility of attendees — Select Show attendee list/Hide attendee list as desired.
- Enable/disable webcam — Select Enable camera/Disable camera as desired.
To mute/unmute everyone, select More > Mute everybody. Disable Allow everybody to unmute if you want to keep all attendees muted and then select Mute all. If you want attendees to be able to unmute themselves, keep Allow everybody to unmute enabled.

If you see "Caller X" listed, it is a participant that dialed in to the audio conference from a phone and did not enter an Audio PIN for GoTo to identify them by. They are known as an "unidentified caller" and can be managed in any of the following ways by first hovering over the entry and then completing the following steps:

Action	Steps
Rename caller	Select Edit name > Ok.
Mute or unmute	Select Keep muted or Allow to unmute.
Dismiss	Select Excuse.

Classic

Attendees pane icon key

The Attendees pane uses icons to describe the status of the attendees and staff members in your session as follows:

**Audio icons**
	Individual is connected via VoIP and unmuted
	Individual is connected via VoIP and has muted themselves
	Individual is connected via VoIP and muted by organizer
	Individual is attempting to connect via VoIP
	Individual is connected via phone and unmuted
	Individual is connected via phone and has muted themselves
	Individual is connected via phone and muted by organizer
	Individual is attempting to connect via phone or they are connected but have not yet entered their audio PIN

**Other icons**
	Individual is the current Presenter (staff only)
	Individual has been given access to keyboard and mouse control
	Individual is currently controlling the keyboard and mouse
	Individual has a webcam connected (but is not sharing it) (staff only)
	Individual is sharing their webcam (staff only)
	Individual is not attentive (i.e., an application other than GoTo Webinar is at the forefront of their screen)
	Individual has asked a question
	Individual has their hand raised
	Individual has been given access to drawing tools

Mute and unmute attendees

By default, all attendees are automatically muted when they join the webinar.

To mute or unmute a single attendee, select the Audio icon next to their name.
Result: Green icons represent unmuted attendees, while orange icons represent muted attendees.
To mute or unmute all attendees, select the Mute All or Unmute All icons at the bottom of the Attendees pane.

Make an attendee presenter

The presenter has the ability to share their screen with other attendees during a session. As an organizer, you can make another attendee the presenter at any time (which does not cause them to automatically become an organizer) . The Presenter will then be able to make anyone else a presenter after them.

Note: Making an attendee a presenter automatically makes the attendee a panelist until the end of the session. See Change Presenter (Desktop App) for more information.

Make an attendee an organizer

Co-organizers are part of the staff who have access to the same organizer tools and features during a webinar and can help organizers facilitate the session or even start it on their behalf. Organizers can either add co-organizers before a session or promote them to the organizer role during a session. While organizers can make anyone a co-organizer of the webinar, only individuals who are also members of the same GoTo Webinar account will be able to start webinars on their behalf.

Note: Although co-organizers can access all the same in-session features and reporting tools as the scheduling organizer, they do not have access to post-session features like archiving recordings and follow-up emails. See Add Co-Organizers_(Desktop App) for more information.

Give an attendee keyboard and mouse control

Presenters can grant other attendees shared control of the keyboard and mouse. This aids in collaboration as it allows them to move the mouse around your shared screen and use their own keyboard to type on it. Your mouse always has priority. You can override their mouse movements at any time to temporarily regain control without removing their access.

Note: See Give Keyboard and Mouse Control (Desktop App) for more information.

Stop/start attendee webcam sharing

To request that an attendee start sharing their webcam, right-click their name in the Attendee list and then select Send Webcam Request.

Note: This feature is only available for staff members (Presenters, panelists and organizers).

Result: The attendee will be prompted to share their webcam (they can select Share My Webcam or Not Right Now).
To stop sharing an attendee's webcam, right-click their name in the Attendee list and then select Stop Webcam Sharing.

Show/Hide Attendees pane for an attendee

If desired, you can allow attendees to see the Attendee list in their own control panels.

From the Attendee pane, right-click their name and then select Allow Attendee List.

Result: A Checkmark icon will be displayed next to the selection when it is enabled, and will disappear when it is disabled.

Grant additional features

From GoTo Webinar > Options in the upper toolbar, enable or disable the following features for attendees:

- Ability to view attendee list
- Ability to ask questions
- Ability to raise hands
- Ability to view session timer

Invite additional attendees

While it's recommended to invite attendees before the session, you can also add them during the session if you haven't met your attendee limit. Any invited attendees will need to complete the registration form first and then download the desktop app or GoTo mobile app to join.

From the Attendees pane, select Invite Others.
From the "Invite people" window, do one of the following:
- Instruct the individual to go to www.joinwebinar.com and enter the 9-digit Webinar ID listed in the window.
- Select Email to launch a new email with the session information automatically populated, then send it to the individual.
- Select Copy to Clipboard to copy the session information to your clipboard, then paste it wherever desired (such as an instant message to the individual

Dismiss an attendee

You can remove an attendee from a session by dismissing them. They will then automatically leave the session and be notified that they were excused.

From the Attendees pane, right-click the desired attendee's name and then select Dismiss <attendee name>.
Select Yes when prompted.

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