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How do I sign in?

When you create a new account or receive notification that you have a new GoTo Webinar account through your company, there are various ways you can sign in to your account based on the sign in options that have been set up.

Notice: Please note that your sign in experience may vary depending on the password manager application that you use.
Attention: You do not need to sign in or create an account as an attendee. If you are trying to register for your session (this is required before you will receive a join link), see Register for a Webinar.

Why am I being asked to sign in?

  • If you are an organizer or co-organizer with the ability to start a session, then you are being asked to sign in so that you can actually start the session.
  • If you are an attendee or a panelist waiting to join a session, you don't need to do anything with the sign in option. You should be seeing a "Waiting for organizer" screen until the session starts.
  • Again, if you are needing to register for your session (this is required before you will receive a join link), see Register for a Webinar.

Sign in using email and password (Recommended)
  1. Go to https://myaccount.logmeininc.com.
  2. Enter the email address for your account. If desired, select Keep me signed in and then select Next.
  3. Enter your password and then select Sign in. If prompted, verify your login.
If you run into trouble signing in, try resetting your password per the instructions below. Remember that you would only be able to log in if you are a licensed user. Again, if you are an attendee/customer joining a session, you do not have a GoTo Webinar account and do not need to sign in, you can simply join the session with the session ID provided in your confirmation email upon registering. If you are however a licensed user and still cannot sign in after resetting your password, please contact our support teams.

Sign in with a passkey

Passkeys are stronger than traditional passwords. With it, you can sign in to GoTo using methods like your device lock (fingerprint, PIN, face scan), security key, or browser profile.

Make sure you have created a passkey first. You'll need to create a passkey for each device, browser, or app you use to sign in to your GoTo account.
  1. Go to https://myaccount.logmeininc.com.
  2. Select Sign in with a passkey.
  3. Make sure the right passkey is selected if available and then select Continue. If you need to use a different one, select Use a different passkey instead, select the desired entry, and then select Continue.
    Remember: A passkey is needed for every device, browser, or app you use so create additional keys as needed.

Sign in using single sign-on

For some of you who are part of large companies, your IT Admin may have enabled and/or enforced Enterprise Sign-In (single sign-on). This means you will need to use the same username/password to sign in to GoTo Webinar as you do for other work systems (like your email or work-issued computer).

Note: If you had selected Remember me before your company enforced Enterprise Sign-In (SSO) as your only login method (this scenario is not applicable to everyone), your current logged in session will remain unaffected. However, the next time you need to log in, you must do so using single sign-on. Learn more about Enterprise Sign-In (SSO).
  1. Go to https://myaccount.logmeininc.com.
  2. Enter your company email address and then select Next. If you are not automatically redirected, select Continue.

    Result: You will be redirected to your company's sign-in page, where you can proceed to sign in with your company credentials.

Sign in using a social media account

You can sign in using one of your existing social media accounts, such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access your GoTo product with no additional sign in steps.

Note:  You must first sign in to your GoTo account in order to connect a social media account.
  1. Go to https://myaccount.logmeininc.com.
  2. Select the desired social media account below the login fields.
  3. Follow the instructions to select your desired social account (if you have more than one) and then proceed to sign in on your social media sign-in page.
What to do next: If you are already signed into the connected provider, you can launch with no further sign in needed. However, if you are not signed in to your connected social media account, you will be prompted to sign into that account again before you can access GoTo Webinar.

Reset password
  1. Select Forgot password?
  2. Enter your login email adress and then select Reset Password.

    Result: You'll receive an email with a link inside to create a new password. If desired, you can select Sign out of all sessions to ensure your account isn't being used by any other device.

    Troubleshooting: If you don't receive the email, first make sure that you entered the correct email, and then check your spam. It might take a few minutes to receive. If that doesn't work, see Why didn't I get my "Reset Password" email for my GoTo account? for more help.

Why am I being asked to sign in?
  • If you are an organizer or co-organizer with the ability to start a session, then you are being asked to sign in so that you can actually start the session.
  • If you are an attendee or a panelist waiting to join a session, you don't need to do anything with the sign in option. You should be seeing a "Waiting for organizer" screen until the session starts.
  • If you are needing to register for your session (this is required before you will receive a join link), see Register for a Webinar.
Article last updated: 19 November, 2024
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