HELP FILE

Why didn't I get my "Reset Password" email for my account?

    Did you try resetting your account password, but never received the "Reset Your Password" email? There are a few things that may have caused this.
    Reason What to do next:
    The email might be in your spam folder or has been blocked.
    • Check the "Spam" folder in your email inbox.
    • Contact your company's IT admin and ask them to allow our domain names so that these emails are not automatically blocked by a security firewall.
      • customerService@s.logmein.com
      • *s.logmein.com
      • @goto.com
      • @care.gotomeeting.com
      • @care.gotomypc.com
      • @care.gotoassist.com
      • @care.gotraining.com
      • @care.gotowebinar.com
    You might have entered the wrong email address. When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery/, the confirmation page is displayed regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
    • Try using another email address that the account might have been created under.
    • Contact your admin to confirm the email address used for your account.
    You might not have an account.

    If you never signed up for a free trial or a paid account, then you do not have an email address registered with GoTo.

    If you were invited to join as an attendee for a GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training, or OpenVoice conference session, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!

    The email might be in your spam folder or has been blocked

    • Check the "Spam" folder in your email inbox.
    • Contact your company's IT admin and ask them to allow our domain names so that these emails are not automatically blocked by a security firewall.
      • customerService@s.logmein.com
      • *s.logmein.com
      • @goto.com
      • @care.gotomeeting.com
      • @care.gotomypc.com
      • @care.gotoassist.com
      • @care.gotraining.com
      • @care.gotowebinar.com

    You might have entered the wrong email address

    When you enter an email address on the Reset Password page at https://authentication.logmeininc.com/pwdrecovery/, the confirmation page is displayed regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.

    • Try using another email address that the account might have been created under.
    • Contact your admin to confirm the email address used for your account.

    You might not have an account

    If you never signed up for a free trial or a paid account, then you do not have an email address registered with GoTo.

    If you were invited to join as an attendee for a GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training, or OpenVoice conference session, then you are not required to have an account to join. And since you don't need an account, then you don't need to reset your password!