Send chat messages during a session

Staff members (organizers, presenters, and panelists) can exchange chat messages with each other during the webinar. The organizer can also send public chat messages to all attendees which will appear in each attendee's questions pane.

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Desktop app or web

While staff members can chat with anyone freely, attendees can only chat with the organizer(s) after an organizer has initiated a message to them first. When you receive a chat message as an attendee, you will see a notification appear in the now accessible Chat pane. Private and public chat messages are distinguishable by color and the "to" recipient.

Select .

Remember: The Chat pane is not available until the organizer initiates a chat with you first.
From the "To" drop-down menu, select the recipient(s) of the message:
- Everyone – All participants will see the message in their Chat pane.
- Organizer(s) only – All organizers will see the message in their Chat pane.
- Individual participant – Only the selected participant will receive the private message in the Chat pane. This is your only option as an attendee once an organizer has initiated a conversation with you.
Enter your message in the text field and then select Send.
Optional: If enabled by the organizer, you can pin (and unpin) public messages as desired by selecing the pin icon next to any applicable messages. Any pinned messages will appear at the top of the chat thread for others to view, including any who join the session later.

Note: The pinning and viewing of pinned messages are available in main conference rooms, but not within breakout rooms. Organizers can pin messages regardless of the setting being enabled or not for participants.
Optional: Select to save chat messages.

Mobile app

Toggle between meeting participant names in the attendee list to read and send messages.

Open the GoTo mobile app on your device.
Start or join a webinar.
Select .
Send a message to everyone or use the arrows to message other organizers or individual attendees.
Optional: If enabled by the organizer, you can pin (and unpin) public messages as desired by selecing the pin icon next to any applicable messages. Any pinned messages will appear at the top of the chat thread for others to view, including any who join the session later.

Note: The pinning and viewing of pinned messages are available in main conference rooms, but not within breakout rooms. Organizers can pin messages regardless of the setting being enabled or not for participants.

Classic

Attendees cannot exchange chats – they can only send questions to staff members. It is only possible for attendees to exchange chats if the organizer sends one first.

From the Chat pane, use the drop-down menu to select the recipient of the message:
- All - Entire Audience — All participants will see the message; it will appear in the Chat pane for staff members and the Questions pane for attendees. This option is available to organizers only.
- Organizers and Panelists only — All organizers and panelists will see the message in their Chat pane.
- Presenter only — The Presenter will see the message in their Chat pane.
- Individual staff member — Send a message to an individual Presenter or Panelist.
- Send question to staff — All members of staff will see the message appear as a question in the Questions pane rather than their Chat pane.
Enter your message in the text field, and then select Send.
To save your chat log for review later;
1. Select File in the top navigation, and then select Save Chat Log.
2. Select a location on your computer and change the default name (if desired).
3. Select Save.
  Result: The logs will be saved as a Rich Text file (.RTF) and will only include messages that you saw — any private message sent between other attendees will not be included.

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