Save and access chat messages

Save chat messages exchanged during the webinar so that you can access and share them later as needed.

Note: Attendees can chat and download chats if it has been enabled by the organizer.

Notice: This article addresses the new GoTo app experience. View Send chat messages during a session for the classic experience.

Attention: You can choose to download the chat log per webinar or for all future webinars. However, you must be on the GoTo desktop app to automatically download chat messages for all sessions.

During a webinar, select the Chat > More icons.
Select what you want to do:
- To save the chat messages from the current webinar, select Download chat messages.
- To download chat messages from the current and all future webinars, enable the Automatically download chat messages setting.
Result: The chat log is automatically saved to your computer's Downloads folder (if you're on the web) or your computer's Documents folder (if you're on the desktop app). Any pinned messages will appear in the Pinned messages category at the top of the downloaded file.

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