Are you hearing the audio from the session but not seeing anything yet? There are a few possibilities for what might be happening.
The Viewer window might be minimized or hidden (desktop app).
If you are using the desktop app, then the
Viewer Window might be hidden behind another application running on your computer, or it might be minimized. Check the task bar (Windows) or dock (Mac) for the
icon, then click it to bring the
desktop application to the forefront of your screen.
You might have the wrong tab selected (Instant Join app)).
If you are using the Instant Join app, then your session takes place entirely within your web browser. This means it's possible that you are looking at the wrong browser tab. Check the tabs that are open (and be sure to check for other browser windows), and click the one that says "
" and shows the red "audio live" icon
There might not be anyone sharing their screen yet.