If you have a paid subscription plan, your built-in audio options automatically include long-distance (toll) phone numbers for over 50 countries. Your attendees will be responsible for charges billed by their own telephone provider when they use these phone numbers to dial in to the audio conference.

In addition, you can also provide toll-free phone numbers with enhanced audio. With toll-free phone numbers, the organizer's account is charged a per-minute usage fee for each attendee who connects using toll-free audio. This provides attendees with an alternative to connecting with their mic and speakers (VoIP) or incurring long-distance phone charges, making it easy for them to choose the most convenient method of joining the audio conference.

See Provide Toll-Free Numbers for more information.

Per-minute charges are based on your service contract, and minutes are calculated per participants. For instance, if 3 participants dialing to the session for 10 minutes using the toll-free option, you will have used 30 minutes of your plan. Those who join by regular toll numbers are charged rates based on their own long-distance provider. There are no additional charges for those who join a session using VoIP.

You will receive a separate monthly invoice from GoTo for any toll-free minutes used by you and your attendees.

For any sessions that were scheduled prior to enabling toll-free integration, the regular toll-based conference numbers will automatically be changed when toll-free numbers are added to an existing session. It is recommended that you resend the invitation email to participants so they have access to the new toll-free audio information. The Training ID and URLs will stay the same, and the new toll-free number will be provided to attendees in the Waiting Room, as well as in the Audio Pane of the Control Panel.

When you're scheduling a session, click Edit countries in the Audio section to choose which toll-free numbers you'd like to provide to attendees.

See the available international toll-free and long-distance (toll) numbers.

No. Whether you or your attendees join with VoIP, long distance or toll-free audio, you can seamlessly record audio. Open Preferences > Recording > Use GoToMeeting integrated audio.

As the billing admin, if you'd like to cancel your enhanced audio service, please contact our support team.

GoTo is pleased to provide its former subscribers of OpenVoice Integrated (also known as "OVI”) an offering that is now fully integrated with GoTo Meeting called “Toll-Free and Call Me". All of the features and functionality of OVI are included in the new fully-integrated Toll-Free and Call Me services. The transition to this integrated offering should be automatic and seamless to you and your users – you will not see any interruption to your service or any change in your audio conferencing phone numbers.

As part of this change, the Toll-Free and Call Me service is provided by GoTo USA, Inc.

Since OVI was deemed to be a standalone telecommunications service, GoTo was required by law to contribute a percentage of interstate and international revenues derived from the sale of OVI to the Federal Universal Service Fund (or FUSF), a government program established in 1997 by the Federal Communications Commission (“FCC”) to help fund government-administered programs that subsidize telecommunications and broadband services for low-income consumers, schools, libraries, and healthcare facilities, as well as for individuals living in rural and high-cost areas. As permitted by the FCC, GoTo previously charged its OVI customers a Universal Service Fund (“USF”) fee, which was used by GoTo to recover the cost of their federally-required contributions to FUSF.

Because "Toll-Free and Call Me" is fully integrated with GoTo Meeting (itself a non-telecommunications service), GoTo is no longer obligated to contribute any "Toll-Free and Call Me" revenues to the FUSF so there is no longer any need for GoTo to collect a USF fee on your invoice.