HELP FILE

How do I change the billing contact for my account?

    The billing contact (i.e., billing admin) is a member with permissions that allow them to change your account's subscription plan, modify the payment and billing information, and manage other billing settings.

    Note: Some billing contacts sign in to the Billing Center at https://billing.goto.com to manage their GoTo Training billing info themselves. However, other billing contacts for larger accounts (referred to as "corporate" accounts) typically work with their dedicated GoTo representative (or by contacting ) to manage their account on a different self-service site called the Corporate Billing Portal at https://link.goto.com/corp-billing.

    If your account uses the Billing Center to manage billing information, then to change the billing contact you must contact Customer Care using the contact options available at the bottom of this article.

    However, note that both of the following conditions must apply in order for your request to be honored by Customer Care:

    • You must be able to verify the current credit card information that is listed for your account.
    • You must be the named credit card holder OR a listed account admin.