HELP FILE

Who is the billing contact for my account?

    The billing contact for your account can be determined by asking your admin. If you think you might be the billing contact you can check by attempting to access the Billing Center. If you are an admin or super admin, you can check the GoTo Admin Center (classic) to determine if you are also the billing contact for your account.

    Billing Center

    If you think you're the billing contact but aren't sure, you can check by trying to sign in to the Billing Center at https://billing.logmeininc.com using your GoTo Training email/password.
    • If you are redirected to your account's Subscriptions page, then yes, you are the billing contact for your account. Learn more.
    • If you see the error message "You seem to have landed in the wrong place." , then either you are not the billing contact for your account, or your account is managed in the Corporate Billing Portal instead. Learn more at Corporate Billing Portal FAQs.

    Classic GoTo Admin Center

    If you are an admin, you can sign in to the GoTo Admin Center (classic) to determine if you are also a billing admin for your account. You must be admin or super admin to perform these steps.
    1. Sign in to the GoTo Admin Center (classic) https://admin.logmeininc.com.
    2. In the left navigation, select Add Licenses.

      Result: You will either be taken to the Billing Center (if you are the billing contact), or a message will display that you are not the billing contact, but will list the name and email address of the billing contact.

      Note: If you want to update the billing contact for your account, please refer to our article How do I change the billing contact for my account?