FAQ

Corporate Account Services

Find answers about your corporate billing account

1

Payment Methods FAQs

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Credit/Debit Cards Accepted

Most major credit cards are accepted, including the following:
  • Visa
  • MasterCard
  • American Express
  • Visa Electron (IRE)
  • Discover
  • American Express UK

Note: We only accept Discover in US Dollar.



Updating your Payment Method

In order to stay current with the most effective data security measures, we no longer accept credit card information over the phone. You can update your payment information through our self-service options.

To learn more about updating your payment information for future recurring charges for other GoTo products, please visit the following:

Making a Payment Online (Collaboration products only)

If you need to make a one-time full or partial payment instantly against an already existing invoice, you can do so online using a credit/debit card via the self-service Corporate Billing Portal. For more information, please see the "How do I make an online payment via the Corporate Billing Portal" FAQ below.
Please follow the remittance advice on your invoice, should there be any discrepancy.

– For customers in United States


Currency
U.S. Dollar ($)
Bank Bank of America
100 West 33rd Street
New York, NY 10001
Beneficiary GoTo Technologies USA, Inc.
Account Number 3756222346
 Wire Routing Number026009593
 ACH Routing Number111000012
SWIFT BOFAUS3N
CHIPS Address0959

– For customers in Canada


Currency
U.S. Dollar ($)
  Canadian Dollar ($)
Bank  Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2		  Bank of America N.A.
200 Front Street West, Suite 2600
Toronto, ON M5V 3L2
Beneficiary GoTo Technologies Canada Ltd.  GoTo Technologies Canada Ltd.
Account Number 53948107 53948206
Bank Number 241  241
SWIFT BOFACATT BOFACATT
 Transit Number 56792 56792

– For customers in United Kingdom


Currency
Pounds Sterling (£)
U.S. Dollar ($)
Bank
Bank of America N.A.
2 King Edward Street
London, EC1A 1HQ
United Kingdom
Bank of America N.A.
2 King Edward Street
London, EC1A 1HQ
United Kingdom
Beneficiary GoTo Technologies UK Limited GoTo Technologies UK Limited
Account Number 77651034 77651076
Branch Code 6008 6008
BACS/SORT 16-50-50 N/A 
IBAN GB41BOFA16505077651034 GB71BOFA16505077651076
SWIFT BOFAGB22XXX BOFAGB22XXX

– For customers in Australia


Currency
AUD (A$)
U.S. Dollar ($)
Bank Bank of America N.A.
Level 34, Governor Phillip Tower
1 Farrer Place
Sydney, NSW 2000
Australia		 Bank of America N.A.
Level 34, Governor Phillip Tower
1 Farrer Place
Sydney, NSW 2000
Australia
Beneficiary GoTo Technologies AUS Pty. Ltd. GoTo Technologies AUS Pty. Ltd.
Account Number 14931024 14931032
SWIFT BOFAAUSX BOFAAUSX
BSB 232001232001

– For customers in all other countries


Currency
Euro (€)
Euro (€) 
U.S. Dollar ($)
 U.S. Dollar ($)
 Japanese Yen (¥) Swiss Franc (CHF)
 BeneficiaryLastPass Ireland LimitedGoTo Technologies Ireland Unlimited CompanyGoTo Technologies Ireland Unlimited CompanyLastPass Ireland LimitedGoTo Technologies Ireland Unlimited CompanyGoTo Technologies Ireland Unlimited Company
Bank Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland		 Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland		Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland
Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland 		Bank of America Europe Designated Activity Company, Dublin Branch
2 Park Place, Hatch Street
Dublin 2, Republic of Ireland		Bank of America Europe Designated Activity Company, Zurich Branch
Stockerhof, Stockerstrasse 23, 8002
Zurich, Switzerland
Account Number 56471025 5835602756471067 5835605156471083  50422016
Branch Code 6022  N/A6022  N/A6022 6014
IBAN IE35BOFA99006156471025 IE08BOFA99006158356027IE65BOFA99006156471067 IE39BOFA99006158356051 IE21BOFA99006156471083 CH8708726000050422016
SWIFT BOFAIE3X BOFAIE3XBOFAIE3X BOFAIE3X BOFAIE3X BOFACH2X

– For customers in United States

Remit USD Checks to:
GoTo Technologies USA, Inc.
PO Box 50264
Los Angeles, CA 90074-0264

– For customers in Canada

Remit CAD Checks to:
GoTo Technologies Canada Ltd.
C/O Lockbox 918020
PO Box 4090 STN A
Toronto, ON M5W 0E9

Remit USD Checks to:
GoTo Technologies Canada Ltd.
C/O Lockbox 918021
PO Box 4090 STN A
Toronto, ON M5W 0E9
To use authorize GoTo to use Direct Debit/ACH, please download the ACH Authorization form (USA, English only) and contact the Corporate Account Services Team to securely submit.

Payments will be automatically debited from your bank account.
The Corporate Billing Portal is a self-service site that allows billing contacts of "corporate" accounts to manage their billing and subscription(s) with a GoTo representative. Billing contacts can log in directly at https://link.logmeininc.com/corp-billing or click Go to Billing from the My Account page to make full or partial payments instantly using a credit/debit card online via the Corporate Billing Portal.

Q:

How to Pay in Full

  1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Click the Invoice History tab in the top navigation.
  3. Locate your desired invoice, then click Pay Now.
  4. Select the "Pay in full" option, then click Continue.
  5. Choose from the following options:
  • Pay using the credit/debit card on file - For the "Payment Type" field, use the drop-down menu and select Credit/Debit Cards then click Pay Now to complete the transaction.
  • Pay using a different credit/debit card - Click Pay with New Payment Card, fill in the required fields on the Payment Details page, then click, Save > Pay Now to complete the transaction.

Note: When using a different credit/debit card, the payment card entered for this transaction will only be used to complete this one-time payment. If you need to change your payment card for recurring payments, you can update your payment information by clicking Edit in the "Payment Profile" section on the Billing Center page.

Q:

How to Make a Partial Payment

  1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Go to Billing Center to locate your desired invoice, then click Pay Now.
  3. Select the "Partial payment" option, then enter your desired payment amount and click Continue.
  4. Choose from the following options:
  • Pay using the credit/debit card on file - For the "Payment Type" field, use the drop-down menu and select Credit/Debit Cards then click Pay Now to complete the transaction.
  • Pay using a different credit/debit card - Click Pay with New Payment Card, fill in the required fields on the Payment Details page, then click Save > Pay Now to complete the transaction.

Note: When using a different credit/debit card, the payment card entered for this transaction will only be used to complete this one-time payment. If you need to change your payment card for recurring payments, you can update your payment information by clicking Edit in the "Payment Profile" section on the Billing Center page.

Please reference the Financial Times, Wall Street Journal, or http://www.currencylayer.com for current exchange rates on the date of payment. For example:

USD Invoice Amount x [local currency]-to-USD exchange rate = local currency amount

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2

Billing & Invoicing FAQs

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The Corporate Billing Portal is a self-service site that allows billing contacts of "corporate" accounts to manage their billing and subscription(s) with a GoTo representative. Billing contacts can log in directly at https://link.logmeininc.com/corp-billing or click Go to Billing from the My Account page to add more seats to their existing subscription online in the Corporate Billing Portal.

Before you begin...

Before creating a new Order to add more seats to your subscription, you must accept or reject any existing quotes in the "Quotes" section. If you don't, the existing quote will expire immediately and be replaced with the quote from the new Order.

Product and account eligibility for self-service

Seat add-ons are supported in the following products:
  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • GoToAssist v4
  • GoToAssist v5
Your account must have an automatic payment method (Credit Card, Direct Debit) selected.
Some accounts may not be eligible for self-service as their product(s) require additional assistance. If you are unable to add more seats to your subscription, please contact a GoTo sales representative.

How to add more seats to your subscription

1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
2. Click the Subscriptions tab in the top navigation.
3. Click Add Seats, then update the "New Seat Qty" field with the total number of new seats you want to add.
4. Click Save Cart and Review to review the quote details for accuracy, then click Proceed to Payment.
5. Review all of your payment information, and add or update the following as needed:
  • Admin Contact (this creates a new/updates an existing admin in the Admin Center, and assigns a seat to that admin for each product in the quote)
  • Payment Method
  • Billing Address
6. When ready, click Save and Proceed to Service Order.
7. Review your Service Order Details for accuracy, then click Place Service Order to process the quote.
8. A confirmation email that includes a receipt is sent to your billing contact email address.
9. That's it! Your order may take up to 24 hours to be processed.
The Corporate Billing Portal is a self-service site that allows billing contacts of "corporate" accounts to manage their billing and subscription(s) with a GoTo representative. Billing contacts can log in directly at https://link.logmeininc.com/corp-billing or click Go to Billing from the My Account page to accept or reject sales quotes online in the Corporate Billing Portal.

Note: A quote will expire within 7 days of being sent if it has not yet been accepted or rejected by the customer.

Q:

How to Accept a Quote

1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
2. Click the Quotes tab in the top navigation.
3. Locate your desired quote and click Review Quote (single quote) or View Cart (multiple quotes).
4. Review the quote details for accuracy, then click Proceed to Payment (single quote) or Save Cart and Review > Proceed to Payment (multiple quotes).
5. Review your payment information, and add or update the following as needed:
  • Admin Contact (this creates a new/updates an existing admin in the Admin Center, and assigns a seat to that admin for each product in the quote)
  • Payment Method
  • Billing Address
6. When ready, click Save and Proceed to Service Order.
7. Review your Service Order Details for accuracy, then click Place Service Order to accept the quote.
8. A confirmation email that includes a receipt is sent to your billing contact email address.

Q:

How to Reject a Quote

  1. Log in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing.
  2. Click the Quotes tab in the top navigation.
  3. Review the quote details for accuracy. If you do not wish to proceed, click Reject Quote.
  4. When prompted, enter comments for rejecting this quote, then click Send.
  5. Once you return to the Billing Center page, you can click Review to check the status of your rejected quote in the left menu, or contact your customer service representative to send you a new quote.
All invoices are delivered via email. We do not have an option to have invoices mailed at this time.
Copies of invoices can be requested from the Corporate Billing Portal by doing the following:
  1. Sign in to the Corporate Billing Portal at https://link.logmeininc.com/corp-billing with your username and password.
  2. Select the Invoice History tab in the top toolbar.
  3. Click the Invoice Number or PDF to view.

Your selected invoice is displayed, and you can save it in a secure location.
Invoice questions can be directed to the Corporate Account Services Team.
We offer annual invoicing. You may request billing frequency changes by contacting the Corporate Account Services Team.
You can update your billing address by logging in to the Self-Service Portal.

Go to the Corporate Billing Portal and enter your User ID (provided on your emailed invoice communication) and the password you created. If you do not remember your password, click Forgot Password? then enter your User ID (located on an emailed invoice) and click Submit to be sent an email containing a link to create a new password.

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3

Tax FAQs

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By line item, however, each line may or may not be taxable.
The customer is responsible for the tax that was on the invoice period when it was generated.

If licenses were added or removed between invoice periods during an address change, any credits will be applied using the tax rules of the original address that was associated with the invoice when the licenses were added or removed. This means that for invoices that were generated before the tax rules of the new address were applied, the customer will be billed on their next invoice for the tax rules of the new address (based on the new state's tax legislation) for each of the line item(s).
SalesTaxInquiries@logmein.com

Please ensure that your proof of exemption is a State Tax Exemption for your billing state. We cannot accept proof of IRS Federal Tax Exemption or W-9 forms in lieu of proof of state tax exemption.

To ensure the exemption is placed correctly, please specify the following:
  • If there are open invoices that have tax
  • What account and product this exemption applies to (customer number and/or email address associated with billing)
You can download the W-9 form here - US only.
As of January 1, 2020 GoTo collects the simplified sellers use tax (SSUT) on sales to Alabama customers and remits the tax on behalf of Alabama customers to the Alabama Department of Revenue, under Rule 810-6-2-.90.02.

The SSUT program allows eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama.

If you need to apply for a refund (individuals) or a credit (business), go to https://myalabamataxes.alabama.gov/_/ and click on Request a Simplified Sellers Use Tax Refund.


For more information, please see our Legal Resources at https://www.goto.com/company/legal.

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