HELP FILE

Connect to Audio Using Computer Mic and Speakers (Classic)

    Organizers can enable attendees to connect to the session audio over the internet (VoIP), which allows you to use a microphone and speakers plugged into your computer or mobile device.

    Attention: We have a new GoTo app! This article covers the classic GoToTraining experience. View How do I connect to audio using mic and speakers? for the new GoTo.
    The audio quality may vary depending on the audio software, hardware, operating system and Internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback.

    Please see Why can't I connect to audio with my mic and speakers (VoIP)? or Audio Help and FAQs if you are having trouble connecting!

    Connect to Computer Audio from the Desktop App

    1. Ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.
    2. Select Computer audio as follows.
      • Before a session launches, click Computer audio in the pre-session "Choose audio mode" window and then OK. In this window, you can select which audio device can be used for microphone and speakers, test your speakers and check volume meters.
      • While in session, expand the Audio tab at the top of the Control Panel and click Computer audio.

      Note: If you do not want to see those pre-session "Choose audio mode" windows, you can check the Don't show again box. This will remember your audio option and set it as the default for future sessions.

    Connect to Computer Audio from the Instant Join App

    1. Ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.

      Note: Only attendees running Google Chrome can use mic and speakers (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

    2. The first time you connect to a session, you will be prompted to allow the app to access your mic and speakers. Be sure to click Allow.
    3. Click the Settings icon in the toolbar.
    4. On the Audio tab, click Computer Audio.
    5. You can also specify which audio devices are used as your mic and speakers.

      • To specify your microphone device, use the drop-down menu below the volume meter.
      • To specify the speakers device, use your computer's Device Manager.

    Connect to the Internet Call from the iOS App

    1. We recommend using headphones with a speaker when using Internet mode with mobile apps.
    2. Tap Audio in the lower menu.
    3. Tap Connect to the Internet Call or Switch to the Internet Call (if you are already connected via phone call).

    Connect to Internet Audio from the Android App

    1. Tap the Options icon in the upper menu.
    2. Click Audio options.
    3. On the Audio screen, tap Connect to Internet audio.