How do I Manage the Session History of Tickets in the Console?
View the list of support sessions started from a ticket and attach previous support sessions to the ticket. This session history helps agents have a quick view of what support the end user has received.
Remember: This feature is not available with a trial subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results:
Note: Tickets are kept permanently in GoTo Resolve until you manually delete them. This applies to tickets created in the Console, Microsoft Teams, and on mobile as well.
For more ticketing-related questions, see our Ticketing FAQs.
Article last updated: 25 August, 2022
Due to the nature of the feature, this article is rarely updated, but you are viewing the latest version of our documentation.