How do I Manage Files on a Device?
The file manager allows you to view the details of a file and perform file and folder operations on your devices. File manager does not require remote controlling a device.
Note: File manager is available on Lite and Pro devices, for free and paid plans as well. See What are Pro devices?.
How do I perform file and folder operations on a device?
You can copy, rename, and delete files and folders on an unattended device.
Are there any keyboard shortcuts?
You have the following keyboard shortcuts that you can use on either file manager panel:
- F3 - Refreshes the list of files and folders. This is useful when you copy or delete a large number of files and you want to see which files have already been copied or deleted.
- F4 - Copies selected files between the local computer and the remote device.
- F5 - Creates a new folder on the panel where at least one file or folder is selected.
- DEL - Deletes the selected files and folders.
Can't open your local folder?
You can't open folders containing system files. This may include folders, like Documents, Desktop, the root folder on your C drive and so on. Here's what you can do:
- On your local computer, choose a non-system folder, or create a new folder and use that to transfer files.
- Even if you don't have a local computer folder open in the file manager, you can upload, download, or delete files from the managed device. Use the toolbar above your managed device to upload files.Note: You can upload files even from system folders.
This is temporary solution. In an upcoming release, you will be able to manage system folders as well.
Example: Getting an Access denied message on a Mac?
When you get this error message on a Mac, you must grant Full Disk Access to GoTo Resolve before you can manage files on your device. Here's how:
- Select a folder on a remote Mac device.
The Access denied message is displayed.
- Choose the .
- Select Security & Privacy.
- On the Privacy tab, scroll down to Full Disk Access.
- Make sure you can make changes to privacy settings. You may have to click the lock at the bottom of the window to enable making changes.
- Select the GoToResolve app.
- Select Quit & Reopen.
- Go back to GoTo Resolve and select Retry on the error message displayed.
You can now select folders on the managed Mac device.
Article last updated: 21 November, 2022