Getting Started: Set up device groups
Device groups allow you to manage devices that share similar attributes. You will need your signature key to create a device group, to add devices to a device group, and to move devices from a device group to another.
Verifying your devices
When you add a new device to your device list it appears in the
Unverified devices list. You will see the details of the device but you cannot start a remote support session, launch terminal or the file manager on it, unless you verify it. When you verify a new device, you not only have full control over it, but extend the protective shield via your signature key to device management as well.
- Select a device or a set of devices from the Unverified devices list.
Tip: By clicking the top row of the Unverified devices list you can select every device in the list and verify them all, by clicking the Verify all button. You can verify up to 500 devices at one go.
- Click Verify.
- Enter your signature key to proceed.
- The selected device(s) will appear in the Not in a group list.
Creating new device groups
By default all your verified devices are shown in the
Individual devices list. You can organize your devices into specific device groups, for example setting up a group each for your home and office computers. To do so:
- On the Devices page select Manage groups in the top-right corner.
- Select Create new group.
- Enter the name of the group and click the tick icon.
- Enter your signature key and click Proceed.
- Select Assign agents if you want to assign agents to the group.
- The newly created group appears in the Device groups list.
Moving devices to your groups
- Select a device or set of devices in the Individual devices list.
- Scroll down to Group in the Manage device panel that pops up on the right of the Console.
- Click Group and select the device group you want to add your devices to.
- Click Done.
- Enter your signature key and click Proceed.
- Your devices appear in the group you selected in the Device groups list.
Note: You can move a device to another group by selecting them and clicking Manage in their actual device group, and repeating the steps above.
Managing device groups
You can manage your device groups from the
Manage groups list
- Hover your mouse over a device group and click the pencil icon on the right to edit its name.
- Hover your mouse over a device group and click the bin icon to delete it.
- Select Assign agents to assign agents or remove them from a group in GoTo Admin
Note: You have to enter your signature key to implement the changes.
Parent article:
Getting Started with GoTo Resolve
Previous article:
Getting Started: Add devices
Next article:
Getting Started: Remote support from the Devices page
Article last updated: 15 November, 2022
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