HELP FILE

Getting Started: Add devices

    You can add Devices to your GoTo Resolve account in the Devices page of the Console.

    1. In the Console, go to the Devices page.

      Note: If you have multiple accounts select your organization in the top left corner next to the GoTo Resolve logo.

    2. Click Add new device in the top-right corner.
    3. Select the Windows installer, the macOS installer or the Android installer based on the operating system you use.

      Important: Do not rename the downloaded installer because that prevents you from starting remote control sessions or run Remote Execution jobs on the deployed device.
      Note: Mass installer for Windows and macOS are not available in the Free plan.

    4. Your device will appear in the list of Unverified devices once installed. When prompted, enter your signature key.

      Once the download is completed you can either run it on the device you are currently on, which will add GoTo Resolve to the device you are in front of, or use the installer on other devices.

    Article last updated: 15 November, 2022