Discover GoTo Resolve the next generation of GoTo Assist
Are you looking for a more efficient and enhanced support experience? GoTo Resolve is engineered to deliver an even smoother experience, helping you overcome daily challenges faster than ever before.
Why was I selected to receive this offer?
You’ve received this invitation because we believe it aligns with your IT support needs. This is an opportunity to try out GoTo Resolve for 90 days – no purchase required. Consider this your testing environment for exploration. With significant product performance improvements released in 2024, we are convinced that GoTo Resolve can take your support experience to new levels.
Why GoTo Resolve?
You have access to the same GoTo Assist features you know and love, and so much more. GoTo Resolve offers a wide range of enhancements, including its modern user interface, robust remote support, remote sound, VoIP, and smarter in-session file sharing capabilities, all designed to enhance your experience. Plus, with airtight security features such as
Zero-Trust Security, you can rest assured that your business is safe.
Learn more
We have collected a sequence of articles to get you started in GoTo Resolve: GoTo Resolve 101. You can connect with GoTo’s Support Team or join a live Q&A session if you have any questions or concerns. Register Here for Office Hours.
Ready to Upgrade to GoTo Resolve?
Contact Sales to review GoTo Resolve plans and select what is best for you.
Frequently Asked Questions
- How should I leverage this new GoTo Resolve environment?
- You can imagine this as a playground to try out core GoTo Assist features you love but powered by GoTo Resolve. We encourage you to try starting an instant remote support session, running tests, and familiarizing yourself with the console. You can also view reports, add devices, and explore the device quick view functionality for managed devices.
- What else am I getting with GoTo Resolve?
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With
GoTo Resolve, you get to keep the features you know and love in GoTo Assist, but also have access to enhanced features and functionalities.
Feature comparison Feature GoTo Assist GoTo Resolve Attended remote support ✓ ✓ Chat interface with file sharing ✓ ✓ Remote view and remote control with convenient session management features ✓ ✓ Native application with the ability to run multiple sessions ✓ ✓ Unattended remote access ✓ ✓ Remote support session with remote sound ✓ Remote support session with remote control ✓ Hide and restore wallpaper ✓ Improved stream quality during remote support sessions ✓ Adjustable in-session stream quality settings ✓ Powerful in-session file manager for attended and unattended remote support sessions ✓
- Does GoTo Assist sync settings with GoTo Resolve?
- Yes, with each GoTo Resolve login, the most up to date GoTo Assist settings will automatically sync to GoTo Resolve. However, changes made within the GoTo Resolve console will not sync to GoTo Assist. This is intentionally set to ensure risk-free testing in GoTo Resolvewithout any impacts to your GoTo Assist experience. For example, if you decide to enable recordings in GoTo Assist, sessions will also be recorded in GoTo Resolve. On the flip side, if you decide to disable recordings within GoTo Resolve, this will not apply to GoTo Assist. Changes made in GoTo Resolve will not sync to GoTo Assist.
- Will I be charged for GoTo Resolve?
- No. There is no payment required or subscription attached to using this GoTo Resolve environment. If you do not opt back to GoTo Assist, your account will automatically transition to GoTo Resolve after your 90-day trial period.
- Does my billing experience change if I upgrade to GoTo Resolve?
- During the trial period of GoTo Resolve, you will not be billed. However, after the trial, the bill will reflect your subscription to GoTo Resolve. The bills will be sent via email to the billing contacts on record. If needed, you can specify additional billing contacts in GoTo Admin. You will continue to pay the same amount, with the same conditions and renewal date as for GoTo Assist. Following the trial, we will cancel your GoTo Assist account, therefore we highly recommend to download invoices while you still have access to GoTo Assist.
- What can I use GoTo Admin for?
- GoTo Admin is the new administrative console that replaces the legacy admin center. Your settings, user accounts, and unattended device credentials will all be migrated to GoTo Admin.
- Will I lose access to GoTo Assist?
- No. You will not lose access to GoTo Assist by testing out GoTo Resolve. You can revert to GoTo Assist at any time during the trial period.
- Where can I find information while trying out GoTo Resolve?
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The Help panel, tutorials, and Upgrade Assistant contains all the information you need.
- What happens if I add a new device to GoTo Resolve during my trial period?
- Your new device will be added to your GoTo Resolve account seamlessly, but it will not by synced to your GoTo Assist account.
- Why can't I move my device to GoTo Resolve?
- Most probably, your device is offline. Ensure the device is online and retry the import process.
Article last updated: 5 August, 2024