To remove an application, configuration profile, file, or certificate, go to the Business policy page (Management > Business policies). From the Items tab, you can find all items that are associated with the business policy.

In addition to the basic info, you can see if the item is dependent on the deployment of another item (see Dependency). Greyed items mean that these don’t exist in the GoTo Resolve MDM anymore but have been in the business policy earlier.

To remove an item from a policy:

1. Select the item you want to remove and choose Remove selected items from the Actions dropdown menu.
2. Confirm that you are removing the correct items and choose if the items will be removed from the devices in the business policy scope.

If there are dependencies related to the item in the business policy these will be removed as well.

Please notice that when you delete a business policy, the configuration profiles, applications, files, and certificates enforced with it stay on the devices.

To remove the business policy navigate to Management > Business policies where you can see the current list of policies. Select the business policy and click Delete action to open the wizard and delete the policy.

The scope of a business policy is defined with device or user tags. All rules of the business policy apply to the device when it or the user is having a required tag. If you want to remove the device from the scope of the business policy, remove all the related tags from the device and its user.

When you remove the tags, the business policy rules do not apply to the device anymore. However, removing tags does not remove the policy-related installations from a device.

If a policy has no tags, it applies to all devices

. In case, you want to exclude some devices from the scope of the policy, you need to add a tag for the policy. In general, we recommend using tags to manage policies easier.

After you have removed a device from the scope of the business policy, you can remove the policy-related installations. To uninstall business policy items, go to Management > Devices, open up the Device page, and go to the Deployments tab. Then, use the trashcan icons in the Configuration profiles and Application deployment tables to remove the deployed resources from the device. Please note that some Windows software deployed thru GoTo Resolve MDM cannot be uninstalled using GoTo Resolve MDM.

You can also remove the application from the Application version page (Management > Applications > Application > Version)