• Android devices need to enrolled into Fully Managed mode and have GoTo Resolve MDM client 2.5.0 or newer installed.
• iOS is version 10.3 or above, and the device is Supervised, macOS version 10.13 or above.
• Windows 10 and Windows 11 devices added to GoTo Resolve MDM by using the Full enrollment method.

Reboot is not supported for Windows 10/11 Home computers.

The simplest way to reboot a device is to open the device page.

1. Start by navigating to Management > Devices and choosing the desired device.
2. Choose the Actions > Reboot device from the page toolbar. Press Reboot to confirm the action in the wizard.

You can monitor the status of the action on the Management > Action log or from the Action log on the Device page.

• Unlock passcode-protected iOS devices to get them to join passcode-protected Wi-Fi networks.
• There is also the possibility to reboot a device remotely using GoTo Resolve MDM API. You may find the Swagger documentation from https://mdm.gotoresolve.com/<yoursitename>/swagger/ or you may read more about GoTo Resolve MDM API v2 from our Knowledge base.