How to remove iOS supervision and release devices in Apple Business Manager?
Supervision or supervised mode is a special mode for schools and companies to manage iOS devices they own. Supervision gives administrators better control over devices and makes it easier for them to monitor device compliance with the organization's policies and regulations.
By default, iOS devices are not supervised but administrators can turn on the supervision when setting up a new device using Apple Configurator or Apple Business/School Manager.
How to tell if an iPad or iPhone is supervised?
On the device, go to. The device is supervised if you see a text saying "This iPad/iPhone is supervised and managed by (company name)".
GoTo Resolve MDM also shows which devices are supervised, on the Devices page.
Figure 1. The layout of the screen may look different in the product.
Supervision status is also visible on the Device page.
Figure 2. The layout of the screen may look different in the product.
How to disable supervision on an iPhone or iPad?
In the majority of cases, only the institution which owns the device can turn off the supervised mode.
Unenrolling or retiring devices from GoTo Resolve MDM does not make them unsupervised.
The supervised mode can be removed by resetting/wiping the device to factory settings (Erase all content and settings) if the supervised mode was enabled using Apple Configurator.
If the device is still supervised after a factory reset, then it has been automatically enrolled and supervised using Apple Business Manager. In this case, you will need to do some configuration changes on GoTo Resolve MDM and Apple Business/School Manager portal:
- Go to GoTo Resolve MDM. page on
- Select the device(s) you want to unsupervise and use the
Figure 3. The layout of the screen may look different in the product.
- Then reset the device(s) back to factory defaults.
Configure default settings for automated device enrollment
Use thebutton to manage the automatic enrollment settings for all iOS devices listed on your Apple Business Manager. From there, you can for example configure whether devices should be automatically supervised or not during the first setup.
Figure 4. The layout of the screen may look different in the product.
How to remove iOS devices from Apple Business Manager?
Sometimes you may want to remove an iPad or iPhone from Apple Business Manager entirely, for example, if the device is lost, sold, or broken.
You can do that by following the guidance provided in the Apple Business Manager User Guide. It explains how you can release iOS devices in Apple Business Manager.