Recommended procedure

1. Wipe the device. This will also remove previous user data, and make sure there are no old settings causing issues. This action can be performed remotely following our Wipe for Android devices guide. Further information can also be found in the Remotely wiping a device article.
2. Re-enroll the device directly to the new user. Please see the Enrollment instructions for Android (or alternative devices without a camera or Google services).

Minimum procedure

Please note that it is recommended to use the above procedure where the device gets wiped rather than the one instructed below.

1. Remove applications deployed to the device. Most importantly the ones including user-specific app configurations.
2. Remove the Managed Google Play account from the device. You can do so by navigating to Management > Devices > double click to open the device > managed Google Play button > managed Google Play button > Remove managed account on your GoTo Resolve MDM site.
3. Go to Management > Devices > double-click to open the device. Select Settings -tab > Edit > select the new user from the drop-down list and select Save .
4. Create a Managed Google Play account.
5. Re-deploy the preferred applications.

See our article on setting up the Android work profile for information regarding the initial setup.