Enrolling Android devices without a camera or Google services

This article explains how you can enroll your Android device if it doesn't have a camera or support Google services.

Google will no longer allow sign-in on Android devices that run Android 2.3.7 or lower starting September 27, 2021. Click here to read more from Google.

Enrolling non-Google Android to GoTo Resolve MDM with ADB

Requirements:

The android device being enrolled must be connected to a PC with a USB cable.
Commands listed below can be scripted to automate and speed up the process.
It may be possible to connect multiple devices to one PC with a USB hub. In this case, a script is needed to target the commands to each of the connected devices.
Devices running AOSP (Android Open Source Project) (or similar non-Google Android) are not registering to Google Firebase Messaging, which is used to deliver push notifications to devices. This means an action executed in the GoTo Resolve MDM console will not be delivered to the device immediately, the device will receive it when the GoTo Resolve MDM client polls for the next time. By default, the GoTo Resolve MDM client polls the server every 3 hours, but this interval can be modified. The minimum setting is 15 minutes.

Preparations:

Download ADB (Android Debug Bridge)
- Media: https://developer.android.com/studio/releases/platform-tools.html (decompress to some folder on your PC)
- Instructions: https://developer.android.com/studio/command-line/adb
Download the GoTo Resolve MDM client installer (also known as APK) and configuration file from your GoTo Resolve MDM site’s System > Infrastructure diagram view.

The layout of the screen may look different in the product.
Search “Android devices” from the infrastructure diagram and hold your mouse on top of the icon to open the tooltip shown below:
Click ”Download APK” to get the client media (file: mdonline_b360.apk, number follows the client version)
Click ”Download custom configuration file” to download the configuration file appsettings.mdcfg
Copy these files to your PC’s disk for later use

Enrolling the device to GoTo Resolve MDM – On the device end

Start the device.
Reset the device if needed.
Connect the device to the WiFi (Settings > Wi-Fi).
Activate “Developer options” from “Settings > About phone > Software information” by tapping “Build number” for many times until a notification appears on the screen saying that developer mode is being turned on. This would also make Developer options to appear under Settings as seen below.
Connect the device to your PC with a USB cable. Worth noting that the cable should be connected directly to the computer and not via a hub for example for it to function properly.
Enable ”USB debugging” from the device “Settings > Developer options > USB debugging” and allow the action as seen below.

Enrolling the device to GoTo Resolve MDM – On your PC

Open command prompt (Run > cmd)
Navigate to the folder where ADB was uncompressed in step 1.a. (there should be a file called adb.exe)
Run the following command ADB devices The command prompt should print something similar to the following: "List of devices attached / * daemon not running; starting now at tcp:5037 / * daemon started successfully / <serial number>  unauthorized
The device will now ask for permissions for connection ”Allow USB debugging?”
Select ”Always allow from this computer” and respond ”OK” as seen below
Run again following command: ADB devices The command prompt should print something similar to the following: List of devices attached <serial number>  device. The device is now connected to your PC.
Copy the GoTo Resolve MDM client’s configuration file to the device with the following command:adb push "<path to file>\appsettings.mdcfg" /sdcard/appsettings.mdcfg where <path to file> points to the folder where you copied the file in step 2.b. This could be for example the default Download folder found under the user-specific files. As a confirmation, you should see 1 pushed, and 0 skipped.
Install the GoTo Resolve MDM client by running the following command: adb install "<path to file>\mdonline_b360.apk" where <path to file> points to the folder where you copied the file in step 2.b. Make sure that the file name corresponds to the one you downloaded. Please note that mdonline_b360.apk is referring to the most recent version of the file and the filename might be different when you're installing the client and the command should be amended accordingly. You should now see the following text: Performing Streamed Install – Success
Elevate the GoTo Resolve MDM client as device owner by running the following command: "adb shell dpm set-device-owner com.miradore.client.v2/com.miradore.client.admin.AdminReceiver"
You should see the following text:
```
Success: Device owner set to package com.miradore.client.v2/com.miradore.client.admin.AdminReceiver 
Active admin set to component com.miradore.client.v2/com.miradore.client.admin.AdminReceiver
```
Check the client status by running the following command:adb shell dumpsys device_policy
Start the GoTo Resolve MDM client application which should make a connection to GoTo Resolve MDM. If needed click ”SYNC NOW” from the client application. The target is that the name of your site is visible on the client application and that the ”Last connection” states successfully.

Enrolling the device to GoTo Resolve MDM – On the GoTo Resolve MDM site

Open view ”Mobile management > Enrollment log” and you should see the device at the top of the list.
Open the device by double-clicking and setting the end user information under the “Settings” tab. You can set also other configurations like tags and warranty information.

Specific manufacturers

Huawei

On May 16, 2019, the US government placed Huawei on its Entity List. This government action prohibits all US companies, including Google, from collaborating with Huawei. (click here to read more information from a Google employee). The latest flagship to still include Google services was Huawei P30 Pro. Devices released after that are most likely no longer supporting Google.

For further Huawei-related questions not relating to GoTo Resolve MDM please contact Huawei support directly.

Samsung

For Samsung devices, you can use Samsung Knox Mobile Enrollment.

For further Samsung-related questions not relating to GoTo Resolve MDM please contact Samsung support (for example US / Finland).

Device compatibility

To find out if your device is compatible with Google Play check out the Google Play supported devices help page or the list of supported Android devices directly.

Troubleshooting

USB cable

When connecting the device to your PC with a USB cable make sure that the cable is connected directly to the computer and not via a hub for example for it to function properly.

Article last updated: 15 April, 2024

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