How to assign users to their devices in GoTo Resolve MDM
In addition to keeping track of which devices exist in your environment, you probably also want to know who are using these devices.
User-related data, such as email and VPN accounts, is used for the device enrollment and utilized for the configuration profiles in GoTo Resolve MDM. Additionally, important functions, such as installing Managed Google Play applications, rely on the user assignment being completed.
The easiest way to link users and devices is to add device users to GoTo Resolve MDM before enrolling any device. You can either add users to the system individually or import them from a CSV file or Microsoft Active Directory. Further instructions from the article Adding a user.
At the end of this article, there are also some advice on how you can assign a user to a device after the enrollment.
Assigning a user before device enrollment
Enrollment with user's credentials
When a device is enrolled to GoTo Resolve MDM with the user's credentials, the link between a user and a device is created automatically during the enrollment. This kind of enrollment can be done using:
- Enrollment wizard with Android, iOS/macOS and management type Full for Windows ( )
- Send enrollment message or Create enrollment credentials -actions ( )
You may read more about device enrollment from our support documentation.
Using device identifiers
If you are enrolling your devices with mass enrollment, including Apple Business Manager (integrating what was formerly known as Apple DEP), management type Light for Windows, Android Enterprise QR code, NFC or USB enrollment, you need to create a link between a user and a potential device separately. These links are created by using the user's email address and device identifiers, such as serial number, IMEI, or UDID.
It is also possible to add device identifiers for a single user on the user's page. To do so, select a user on the page and at the top of the page, click .
Assign device-action for Apple DEP devices
For Apple DEP devices you can also pre-assign users one by one to their devices with the Assign device action in the Apple DEP view ( ).
Assigning a user after device enrollment
If users need to be assigned to their devices after the enrollment, it can be done manually. This might be the case, for example, if Android devices are enrolled with QR code (Device owner mode of management) before users exist in the system.