Unattended access allows an agent to connect to a remote computer when the customer is not present.

1. Click the Devices tab of the GoToAssist Remote Support v5Agent Console.
   Tip: Cannot see the Devices tab? Click the GoToAssist Remote Support logo in the top-left corner of the console.
   

   Result: The list of devices set up for unattended access is displayed.

   Note: For detailed information about searching for devices set up for unattended access, see Searching for Unattended Access Devices.

2. Select a device from the list by hovering over it.
3. Under Actions, click the Connect button.
   
   Tip: Agents can create desktop shortcuts for quick access to unattended devices. See Creating Desktop Shortcuts for Devices.

   Tip: On a Windows device already set up for unattended access, login credentials can be saved. See Storing Unattended Credentials (Windows only) for further details. Note that stored login credentials for unattended access set up in GoToAssist Remote Support v4 can also be used in the GoToAssist Remote Support v5 Agent Console.

   Result: A new session starts in a new tab of the Agent Console providing full remote control access to the selected device.

   Troubleshooting: If your unattended session is not allowing Remote Control, ask your GoToAssist Remote Support Admin to check your User Settings in the Administration Center.
   Tip: Cannot remote control the customer's Mac device?

   • For macOS 10.14 (Mojave), see How to enable remote control on macOS 10.14 (Mojave).
   • For macOS 10.15 (Catalina) and above, see How to Remote Control a Mac Computerand How to Solve Unattended Access Issues for macOS Mojave (10.14), Catalina (10.15), and Big Sur (11.0).