How to enable remote control on macOS 10.14 (Mojave)
The Mojave release of macOS restricts external control to allowlisted applications only. To allow remote control to a customer's device, the customer must add the GoToAssist Remote Support application to this allowlist.
On a macOS device your customer receives the following message:
"GoToAssistRemoteSupport" would like to control this computer using accessibility features.Ask your customer to:
- Open Sytem Preferences.
- Select .
- To be able to make changes, in the bottom-left corner click the lock icon.
- When prompted, log in.
- Add the GoToAssist Remote Support application to the list and tick the box next to it.
Results: You should be able to remote control your customer's device now.
Article last updated: 27 September, 2022
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