Searching for Unattended Access Devices
Agents can find devices set up for unattended access by using the dedicated search field on the Devices tab of the Agent Console. Searching for devices can be made even easier if a label (a custom attribute) is applied to unattended devices, so these devices can be searched for as an arbitrary group.
- Click the Devices tab of the GoToAssist Remote Support v5 Agent Console.
Result: The list of devices set up for unattended access is displayed.
Tip: You can configure which devices attributes you want to be displayed by clicking the Columns icon.
- If you want to search in all device groups, make sure that on the left Device Groups panel All Devices is selected. If you want to search within a specific device group, make sure that group is selected.
- Use the Search devices in... field at the top of the tab to search for devices by any of the following device attributes.
- Device Name
- Host Name
- Status
- Labels
Note: For detailed information about labels, see How to Use Labels for Easier Device Search below.
- Version
Note: This corresponds to the version of the GoToAssist Remote Support application installed on the unattended device.
- Operating System Name
- Operating System Version
- IP Address
Note: Even if a device has multiple IP addresses, you can only search by one IP address at a time.
Result: The list of devices matching the attribute you typed in the search field is automatically displayed.
How to Use Labels for Easier Device Search
A label is a custom attribute you can apply to your unattended devices, so that these devices can be searched for as an arbitrary group. This helps you to group and search for devices along any lines you find relevant for your operation. By applying labels, searching for unattended devices is no longer restricted to the basic searchable attributes listed above.
For example, your company supports customers in several regions, and you want to be able to quickly search for all unattended devices is a particular region. By applying different labels corresponding to the different regions (for example, "USA", "EMEA", "APAC", etc.), you will be able to filter for the devices in any given region (in the below example, EMEA).
How to Add a Label
- Hover over the row of the device for which you want to add a label, and under Actions click Manage Labels.
Result: The Manage Device Labels window is displayed.
How to Delete a Label
- Click the x (Remove Label) on the label you want to remove.
Note: This removes the label only from the given device. If the label is in use with other devices, it is NOT removed from those.
How to Search for Devices by Label
- Use the label name in the Search devices in... field.
- You can also search for all the devices that have a given label by clicking that label on the Devices list.
- Devices that do not have any labels are associated with the placeholder label, "NO LABEL".
Note: Do you want to list all devices that do not yet have any labels (for example, to add labels now)? Simply run a search by using the string "no label", and all devices currently without a label are listed. For information about adding a label, see How to Add a Label.