Customer System Requirements
These hardware, operating system, and browser requirements apply to your customers' computers and mobile devices. Recommendations for network configurations are made to ensure a smooth support experience.
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Customer Desktop Requirements
- Hardware
-
- 1.33 GHz Dual-core CPU
- 130MB free memory
- 50MB free space
- Network
-
A working internet connection with stable 1 Mbps download upload bandwidth.
From both the support agent's and the customer's network, the following web resources need to be accessible:
- *.gotoassist.com
- For restricted environments where wildcard allowlisting is not available, the following addresses need to be accessible:
- turn.console.gotoassist.com
- console.gotoassist.com
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoToAssist Remote Support v5 side:
15000 (UDP traffic) or 443 (TCP traffic) for GoToAssist Remote Support v5 media sessionsTip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.Restriction: GoToAssist Remote Support v5 sessions cannot be joined in a Citrix-based environment.
- Operating System
-
- Windows 7 SP1 and above
Important: On customer devices running Windows 7, it is recommended to enable TLS 1.1. and TLS 1.2 in the Windows Registry. GoToAssist Remote Support v5 will stop supporting TLS 1.0 due to the vulnerability of TLS 1.0 to attacks.
- Windows Server 2008 R2 and above
- Apple macOS 10.13 (High Sierra) and above
Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
- Linux
Restriction: Remote Control is currently not available on Linux devices.
- Chrome OS
Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
- Windows 7 SP1 and above
- Browser
- The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.
Customer Mobile Requirements
Android
- Android 6.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GByte RAM (2 Gbyte recommended)
- 30 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
- The latest version of Chrome
Restriction: Remote Control for Android is officially supported on Samsung (with Knox), LG, Motorola, and supported versions of Huawei devices with dedicated add-ons. Version 2.1.0-217 (and above) of the GoToAssist Remote Support Android app offers Remote Control for additional brands.
iOS
- iOS 11 or above
- 140 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
- The latest version of Safari
Restriction: Remote Control is currently not available on iOS devices.
Article last updated: 27 September, 2022
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