These minimum hardware, browser, and network configuration requirements apply to computers that GoToAssist Remote Support v5 agents use to support their customers.

Browser Requirements

Desktop

The latest version of Chrome, Firefox or Safari.

Android

The latest version of Chrome.

iOS

The latest version of Safari.

Desktop Console Requirements

Windows

• Windows 7 with SP3 or above
• Intel Pentium 4 processor (or above) that supports SSE2
• 4 GB RAM

macOS

• macOS 10.13 and above
• 4 GB RAM

Network Requirements

A working internet connection with stable 1 Mbps download upload bandwidth.

From both the support agent's and the customer's network, the following web resources need to be accessible:

• *.gotoassist.com
• For restricted environments where wildcard allowlisting is not available, the following addresses need to be accessible:
  • turn.console.gotoassist.com
  • console.gotoassist.com
  • dumpster.console.gotoassist.com
• For networks explicitly filtering outbound destination ports and protocols, the following ports are used on GoToAssist Remote Support v5 side:
  15000 (UDP traffic) or 443 (TCP traffic) for GoToAssist Remote Support v5 media sessions

  Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.
  Restriction: GoToAssist Remote Support v5 sessions cannot be hosted in a Citrix-based environment.