When the customer and agent are sharing their screen during a remote view or remote control session, GoToAssist Remote Support v5 uses a frame rate of 18-30 frames per second (FPS). The average FPS for sessions is about 22-23 FPS.

What does FPS depend on?

• Bandwidth available for the agent and the customer
• Connection type (UDP vs TCP)
  Tip: It is recommended that you allow UDP traffic through port 15000. Restricting the traffic to TCP may decrease the quality of the GoToAssist Remote Support v5 support experience.
• Geo-location of the agent, customer, and data center
• CPU