HELP FILE

Admin Portal FAQs

Here is a list of the frequently asked questions on the Admin Portal.

How many administrators can each account have?

Only one central administrator can be provisioned per account.

Can the administrator manage passwords in the Administration Center?

Yes, the administrator can view and change passwords for individual moderator accounts through the administrator center.

Alternatively, a moderator can also use the Forgot Password link on the login page to retrieve his or her current password. The moderator can also change his password via the moderator web app.

Can an administrator create customized group names?

Yes, the administrator can use alpha-numerical characters to label a group by name, such as department name or cost center.

Will changing preferences in the Administration Center change all moderators' preferences?

Preference changes on the admin center are only inherited by "new moderator" accounts created from that point forward. Preference settings modified on the admin center do not affect previously created moderator accounts. However, you can make preference changes to existing moderator accounts by contacting your account manager.

Note: Preferences cannot be locked by a moderator. However, an administrator can lock individual moderator's preferences. To lock preferences for all moderators, please contact your account manager.

How do I change my login or email?

You'll need to contact your account manage to change your login.
  1. Log in to the Administration Center at MyVariables_ProductName .
  2. In the left menu, click Preferences.
  3. In the Change Admin Details tab, you can change your email address.
  4. Click Save.

How can I lock preferences for new moderators?

  1. Log in to the Administration Center at https://admin.logmeininc.com.
  2. In the left menu, click Preferences.
  3. In the Default New User Preferences tab, check the appropriate Lock boxes for the preferences you want locked.
  4. Click Save.