Switch Audio Modes in Session

HELP FILE

Switch Audio Modes in Session

You can switch the audio mode you use to connect to the session while the session is in progress (i.e., switch from Computer/Internet mode to Phone mode or vice versa). This can be useful if you are having issues connecting with your current method.

Also see these resources:

Switch modes using the desktop app

Click the Settings icon in the Control Panel.
Click the Computer or Phone tab.
- If you selected Computer, use the drop-down menus to select which audio devices to use for your mic and speakers.
- If you selected Phone, use a telephone to dial in to the audio and enter the access code and Audio PIN when prompted. Use the drop-down menu to see phone numbers for additional countries.
- If you selected Call me, enter your phone number and receive a phone call from GoToMeeting. Use the drop-down menu to change between U.S. and Canadian phone numbers.
- If you selected No audio, you won't be able to hear or talk to other participants.

Note: Call Me is only available on certain eligible accounts. Learn more.

Switch modes using the Web App

Only attendees running Google Chrome can use computer audio (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

1. Click the Settings icon in the toolbar.

2. Click the desired audio mode. .

Computer audio – Click the desired microphone and speakers.

Phone call – Enter your country and phone number to have GoToMeeting call you, or dial in yourself.

No audio – You won't be able to hear or talk to other participants.

If you do not see either the Computer audio or Phone call options, then it's possible that the organizer disabled the option for this session. If they used custom audio information, then you will see specific instructions from the organizer instead of the built-in audio options.

Web App Switch Audio Modes

Switch modes using the iOS app

Tap the More icon in the lower toolbar and Audio Settings.
Select the audio mode you want to use:
Connect to the Internet Call – Be automatically connected using your device's mic and speakers.
Call Me on the Phone – Have GoToMeeting call you.
Connect to the Phone Call – Allow the app to dial you in using your telephone's cellular service.
Disconnect from Audio – Disconnect from all audio.