HELP FILE

How do I sign in?

When you create a new account, or receive notification that you have a new GoToMeeting product account through your company, there are various ways you can sign in to your account based on the sign in options that have been set up.

Please note that your sign in experience may vary depending on the password manager application that you use.

Sign in with an email address and password

The majority of users use the same email address and password to sign in as they did when their account was created.
  1. Go to https://global.gotomeeting.com.
  2. Enter the email address for your account. If desired, check the box to enable the "Keep me signed in" option.

    Note: If the "Remember me" option was enabled before your company enforced Enterprise Sign-In (SSO) as your only login method, your login session will remain unaffected, and the next time you are prompted to log in you must log in using single sign-on.

  3. Click Next.
  4. Enter your account password, then click Sign in.
  5. If prompted, verify your login.

Sign in using single sign-on

For some users who are part of large companies, their IT Admin may have enabled and/or enforced Enterprise Sign-In (single sign-on). This means they use the same username/password to sign in to GoToMeeting as they do for other work systems (like their email or work-issued computer). Learn more about Enterprise Sign-In (single sign-on).
  1. Go to https://global.gotomeeting.com.
  2. Enter your company email address, then click Next.
  3. If you are not automatically redirected, you can click Continue.
  4. You will be redirected to your company's sign-in page, where you can proceed to sign in with your company credentials.

Interested in enforcing single sign-on as your users' only sign in method for accessing their product account? For more information, please contact Customer Care by scrolling to the bottom of this article and selecting a contact option.

Sign in with a social media account

You can choose to sign in using one of your existing social media accounts, such as Facebook, Google, LinkedIn, or Microsoft. This ensures that while you are signed in to the social provider on your device, you can access your LogMeIn product with no additional sign in steps.
Note:  You must first sign in to your LogMeIn account in order to connect a social media account.
  1. Go to https://global.gotomeeting.com.
  2. At the bottom of the screen, click on your social media sign in option for Facebook, Google, LinkedIn, or Microsoft.
  3. Follow the instructions to select your desired social account (if applicable) and proceed to sign in on your social media sign-in page.
  4. For accessing your GoToMeeting account in the future, if you are already signed into the provider, you can launch GoToMeeting with no further sign in steps. If you are not signed into your social media provider, you will be prompted to sign in using that account again.

Sign in to the Admin Center

If you are an account administrator, you can sign in to the Admin Center at https://admin.logmeininc.com to manage your users and account settings.

You can then use the same steps (as mentioned above) to sign in based on your account setup.

Note that if you also have a GoToMeeting user account, you can access the Admin Center from the user account drop-down menu from the main toolbar in the top navigation while signed in.

Troubleshooting sign in issues

If you're having trouble signing in to your account, try the following:
  • Try resetting your password with the instructions below.
  • You might not have an account at all. If you are an attendee or a customer trying to join a session, you do not have a GoToMeeting product account.
  • If you still can't sign in, you can contact Customer Care by clicking a contact option at the bottom of this article.

Forgot your password?

If you can't remember your password, you can reset it using your email address.
  1. Go to the Forgot password? page.
  2. Enter your login email address and click Reset Password.
  3. Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password. If desired, check the box for the "Sign out of all sessions" option to ensure your account is not being accessed from any other device. Learn more about managing trusted devices.

    If you don't get the email, see Why didn't I get my "Reset Password" email?

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