HELP FILE

How do I optimize my computer for video sharing?

Although GoToMeeting does not officially support sharing videos during a session, you can set up your computer settings to play video and include the audio. See How do I include media sound during a meeting? for more information on playing audio.

Bandwidth recommendations

In order to best share video, we recommend that attendees as well as organizers join the meeting from a high-speed, wired connection. Furthermore, you should be aware of the bandwidth limitations on your internet connection. For best results, we recommend closing all non-essential applications such as email, instant messaging, and internet browsers.

Set up your computer

As an organizer, you need two computers to share video during a meeting – one to share the video and the other to connect to the audio portion of the presentation. These changes must be made to Windows Media Player in order for GoToMeeting to stream video.
Note: If you don't make these changes, the video will appear blank.
  1. Open your computer Windows Settings.
  2. Under Tools, click Options > Performance > Advanced.
  3. Under Video Acceleration, make sure that "Use Overlays" is not enabled and "Use High-Quality Mode" is selected.

    Note: If "Use Overlays" is enabled, video will appear blank.

  4. Click OK.
  5. On your primary computer (the one you will use to share video), join the GoToMeeting session and connect to audio using Computer audio.
  6. On your second computer, join the GoToMeeting session as an organizer and connect to audio using Phone call (you're essentially using this computer to get connected to the audio portion of the presentation). From this step forward, all instructions apply only to your primary computer.
  7. Locate the audio jacks for both audio input and output on the back of your computer.
  8. Run a 3.5mm audio cable between the two in order to make your audio output reroute back into the computer, enabling your attendees to hear as well as see your videos.
  9. In the Audio pane, click Audio Setup to open the desktop app preferences.
  10. In the Microphone Setup drop-down, select Audio input as the device.
  11. In the Speakers Setup drop-down, select Audio output as the device.
  12. Click OK.

View tips & tricks

  • Playing a video file that you is saved on your computer works much better than streaming a video from a website.
  • Due to the high-bandwidth nature of GoToMeeting sessions, there is a limit to the quality of video transmission to your attendees. The video itself typically looks choppy and unfortunately, this is unavoidable.
    • GoToMeeting capture updates that occur on your screen and sends those changes to attendees. If you move your mouse from one corner of the screen to another, only a small amount of information is being updated – where the cursor was and where it goes. If you do the same thing with a window that takes up half of your screen, it will look choppy to attendees because it requires a much larger data transfer.
    • When sharing video, a headshot of someone talking will look much smoother than a video of someone dancing. The amount of activity and updates required to share a fast moving object is more than GoToMeeting is designed to stream.