HELP FILE
How do I manage unidentified callers from my Android?
Note: We have a new GoTo mobile app! This article covers the classic GoTo Meeting mobile experience. click here for help.
Anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting cannot identify them by name, so it views them as a separate participant. Organizers will see those individuals appear in the Attendee list as "Caller [X]".
Learn more about unidentified callers.
Applies to Android app only; also see desktop app and Web App info.
Rename an unidentified caller
Once the caller has verbally identified themselves, you can rename their entry in the Attendee list.
- Tap the Person icon in the top toolbar.
- Tap the More icon
next to the unidentified caller and Edit name. - Enter a name for the caller and tap Save.
Mute/unmute an unidentified caller
- Tap the Person icon in the top toolbar.
- Tap the More icon next to the unidentified caller and Mute or Unmute.
Dismiss an unidentified caller
- Tap the Person icon in the top toolbar.
- Tap the More icon next to the unidentified caller and Excuse attendee.
- The caller will be disconnected from the audio conference.
Note: If the caller joined the screen sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendee list.