HELP FILE

How do I manage unidentified callers from my Android?

    You can rename or dismiss unidentified callers in the attendee list. Unidentified callers are those who dial in to the audio conference but doesn't enter an audio PIN.View What is an "unidentified caller"?.
    Note: We have a new GoTo mobile app! This article covers the classic GoTo Meeting mobile experience. click here for help.

    Rename an unidentified caller

    Once the caller has verbally identified themselves, you can rename their entry in the Attendee list.

    1. Tap the Person icon in the top toolbar.
    2. Tap the More icon next to the unidentified caller and Edit name.
    3. Enter a name for the caller and tap Save.

    Mute/unmute an unidentified caller

    1. Tap the Person icon in the top toolbar.
    2. Tap the More icon next to the unidentified caller and Mute or Unmute.

    Dismiss an unidentified caller

    1. Tap the Person icon in the top toolbar.
    2. Tap the More icon next to the unidentified caller and Excuse attendee.
    3. The caller will be disconnected from the audio conference.
    Note: If the caller joined the screen sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendee list.