Fix audio feedback (echo, static)
If there is echo, static, feedback or any other unwanted noise on the audio connection during your meeting, there are several common issues that could be causing it. Most often, audio feedback is caused by an improper placement of hardware or a misconfiguration of software settings.
Before you begin these steps, find the source of the unwanted noise so the right individual can troubleshoot. Once the source is found, ask them to troubleshoot using the steps below.
I'm connected with computer mode (mic and speakers)
- Make sure you have selected computer mode — If you want to connect with your mic and speakers then you need to make sure GoTo Meeting is set to the right mode (or else it will not pick up your audio). View Connect to meeting audio.
- Try a USB headset — The built-in mic and speakers on your computer or mobile device might not pick up your audio as clearly as a headset, because built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer (instead of an analog-connected one), or headphones with a mic included plugged into you mobile device.
- Unplug and replug in your mic — Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. If possible, try using a different USB port.
- Move the microphone if using a standalone one — If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback as well.
- Lower the volume of your built-in speakers — The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.
- Check for sources of background noise.— There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then try muting yourself when you aren't speaking.
- Mute the microphone when you aren't speaking — If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.
I'm connected by phone mode
- Make sure you have selected Phone mode — If you dialed in with your telephone but GoTo Meeting thinks you are using Computer mode, then it is probably picking up your audio from both sources. See Connect to meeting audio.
- Hang up and dial in again — An unknown issue might have occurred when you connected to the audio conference. Try dialing in again to see if the connection is better.
- Stop using speaker phone — If you are using speaker phone, try switching to regular mode or using headphones instead.
- Try a different telephone— There might be an issue with your telephone itself. If you are using a cell phone, try using a land line phone; it's possible that you have low cell service. If you are already using a land line phone, try using another one if it is available.
- Avoid multiple connections in a single room — If there are multiple people in one room who are each connected using their own telephone, try these tips:
- Have each person use headphones or a headset instead.
- Have individuals move into different rooms to avoid picking up each others' audio.
- Have everyone share a single phone line (or speaker phone) and hang up on the other phones.