HELP FILE

How do I download ChromaCam?

    You can customize, replace, or blur your webcam background during meetings with ChromaCam, a third-party service. If you have a paid GoTo Meeting account, you can use your GoTo Meeting credentials to download and access ChromaCam Pro for free.If you are an attendee joining someone else's meeting (you do not have your own GoTo Meeting account), you can download ChromaCam Lite for free.
    Make sure your hardware is supported before downloading.
    Hardware Requirement
    OS Windows 8, 10, 11 or macOS Mojave (10.14) or newer

    Chromacam 2.8.0.3 and below fully support Windows 7

    Processor Intel 6th gen i5 quad-core or higher processor running at 3.3GHz or higher
    GPU OpenCL 1.2
    Memory 4GB + RAM
    Camera Any RGB webcam (e.g., embedded computer webcam)
    If you do not see Custom background with ChromaCam in your settings, your admin may have disabled the feature. Please reach out to your account admin to get it enabled.
    1. Open the GoTo desktop app on your computer or sign in from a browser.
    2. Select your profile picture in the top toolbar then Settings.
    3. Select Meetings in the left menu.
    4. Scroll to Custom background with ChromaCam then select Download ChromaCam.
    5. Go through the installation flow.

      Note: You need admin rights to install ChromaCam. If you cannot install ChromaCam, please contact your IT admin.

    6. If you have a GoTo Meeting account, sign in using your credentials then Allow GoTo to connect to ChromaCam.
    7. The next time you join or host a meeting, ChromaCam will be available as a camera device.