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How do I use Remote Control?

Presenters can give multiple attendees shared control of their keyboard and mouse. This allows others to move the mouse around your screen and use their keyboard for added collaboration.

In order to give remote control, you have to be on the desktop app and actively sharing your screen. To receive remote control access, you have to be on either the desktop app or web. View How do I download GoTo Training?. Note that the presenter's mouse always has priority – they can override attendees' mouse movements to temporarily regain control without removing Remote Control access.

  1. Start or join a training.
  2. Select Share.
  3. Select which screen or app you want to share and then select Share again.
  4. Give remote control access in one of the following ways:
    • Recommended: Select Control and then choose the attendee(s) you want to give control to.
    • Select the People pane, and then select the attendee's name and Give remote control.
    Troubleshooting: If you still can't enable remote control, check your computer's Accessibility settings to ensure you've allowed the GoTo app to control your computer.
  5. Your attendee(s) will need to select Enable from the Control icon in their toolbar.
    Note: Type or move your mouse if you need to temporarily regain control of your screen.
  6. To revoke remote control access, select Control to remove it for everyone simultaneously, or select the arrow by Control to deselect the desired attendees from the list.