Snom M9

About this task:


Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

About this task: There is only one type of forwarding for this device – all incoming calls will be forwarded.
  1. Dial *72.
  2. Dial the forwarding destination (internal extension or external number).
What to do next: To disable call forwarding, dial *73.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the arrownkey.
  2. Select DND.
  3. Select Ok softkey to enable/disable.

    Your phone logs any missed calls in your call history.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

About this task: This phone does not support this feature.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Options softkey.
  2. Select New Call.
  3. Dial the internal extension or external number to add to the conference.
  4. Press the Green Phone key.
  5. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  6. Press the Options softkey.
  7. Select Conference.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Options softkey to place the current call on hold.
  2. Select New Call.
  3. Dial the transfer destination (internal extension or external number).
  4. Speak to the destination party.
  5. Press the Options softkey.
  6. Select Bridge Calls and then the call on hold.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Options softkey.
  2. Select Transfer Call.
  3. Dial the transfer destination (internal extension or external number).
  4. Press the Green Phone key.

    Tip: To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Options softkey.
  2. Select Hold Call.
  3. Press the Red Phone key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the center navigation key to access Preferences.
  2. Select Audio settings > Ringer Settings > Internal or External Calls > Ringtone.
  3. Highlight the desired ringtone (press the Play softkey to sample ringtones).
  4. Press the center navigation key.

    Note: This phone does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Intercom (* + ext)
  • Call Waiting
  • Hold
  • Reject
  • Multi-way Calling
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • LDAP Directory
  • Adjustable Ringer Volume

Feature Keys

  • 4 SIP Accounts
  • Mute Button


  • Color Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning


  • Wireless Handset


Before you begin:
  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Log into your router and look at the attached device or use a mac scanner to find the IP address. The mac scanner website is
  2. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.

    Note: If you are prompted to enter a password, contact Customer Support for assistance.

  3. Select Advanced > Update and then click Network.
  4. In the Provisioning Server field, enter http://‹domain›{mac}.xml.

    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  5. Press Save > Reboot > Ok.
What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is an advanced process and can result in more issues if done incorrectly. Please follow the instructions found in the Customer Center (login and permissions required) or contact Customer Support if you need additional assistance.