HELP FILE

This may sound obvious, but installing a phone correctly is critical to making it work. If a cable is plugged in the wrong port, a reliable internet source is not provided, or if the phone is not powered properly; your call quality could suffer, or worse, your phone just won’t work. After it is plugged in, you will need to provision (connect) your phone to Jive so it can make and receive calls. If you are new to Hosted VoIP, this may be really confusing; so feel free to contact Customer Support for more guidance.

Key Concepts

Internet Source: Physical connection to the internet. This can be shared with other network devices (phones, computers, etc.) and dispersed through an ethernet cable plugged into a wall jack, router, or switch.

PoE: Power over Ethernet. A technology that allows ethernet cabling to carry both data and electricity to a device.

Daisy Chain: Uses the phone’s PC port (switchport) to share the same internet source with another device, such as a computer.

How It’s Done

Watch Video (choose your phone's make from the playlist)

1. Plug in the handset and headset cables.

2. Plug the network cable from the internet source into the LAN port on the phone (may be labeled as SW, NET, or Internet).

3. If daisy chaining the computer to the phone, plug a network cable into the PC port on the phone and then plug the other end into the computer. The phone should supply the connection to the computer (internet source > phone > computer).

4. If the phone is not using PoE, plug in the power adapter.