HELP FILE

How do I plug in a phone?

See below for details on how to properly plug in a VOIP phone.

You will need to understand the following key concepts:
  • Internet source is the physical connection to the internet. This can be shared with other network devices (phones, computers, etc.) and dispersed through an ethernet cable plugged into a wall jack, router, or switch.
  • PoE stands for Power over Ethernet, a technology that allows ethernet cabling to carry both data and electricity to a device.
  • Daisy chain refers to using the phone’s PC port (switchport) to share the same internet source with another device, such as a computer.
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  1. Plug in the handset and headset cables.
  2. Plug the network cable from the internet source into the LAN port on the phone (may be labeled as SW, NET, or Internet).
  3. If daisy chaining the computer to the phone, plug a network cable into the PC port on the phone and then plug the other end into the computer. The phone should supply the connection to the computer (internet source > phone > computer).

  4. If the phone is not using PoE, plug in the power adapter.
Select a method to provision your phone. If you are new to Hosted VoIP, this may be really confusing; so feel free to contact Customer Support for more guidance.