How do I launch a wallboard for contact center?
With Google Chromecast, you can publicly display your contact center’s performance data on a TV. By making this information readily available to everyone, individuals can be more aware and make real-time adjustments if performance goals are not being achieved.
- Using Google Chrome, log in at https://my.jive.com/cc/.
- Click either the Supervisor Dashboard or the Real Time Queues in the left sidebar and then select the queue(s) you’d like to include in your wallboard.
- Click Apply.
- Click Launch Wallboard and then select Chromecast.
- Select your casting device.