HELP FILE

Cisco 7832

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Fwd all softkey.
  2. Enter the internal extension or external number to which calls will be forwarded.
  3. Press the Accept softkey (to disable call forwarding, change the call forward mode to Fwd off).

    While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

This device does not support this feature.

Voicemail Access

Check your voicemail from your phone.

  1. Press *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press Conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Call softkey.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Transfer softkey.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.

    To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

  4. Press Transfer again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the softkey.
  2. Select the blindxfer softkey and then dial the internal extension or external number.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Hold softkey.
  2. Press the Resume softkey to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Settings softkey.
  2. Select User preferences > Audio Preferences.
  3. Select the desired ringtone (press the Play softkey to sample ringtones).
  4. Press the Select > Set softkeys.

    This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Reject
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • Call Logs
  • LDAP Directory

Feature Keys

  • 1 SIP Account
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Cisco Multicast (up to two group subscriptions supported)
  • Web Interface Provisionable
  • Secure Provisioning

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.
Jive only supports Cisco 78xx models with PID VID 3PCC or 3PW below the SKU number.

From the Phone Menu

Learn how to provision your phone from the phone menu.

If you are prompted to enter a User password after booting up the phone, select Skip to proceed.
  1. Press ... softkey twice.
  2. Select Settings > Device administration > Profile rule.
  3. Enter http://‹domain›.onjive.com/p/$MA for the Profile Rule.

    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  4. Press Resync.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at https://my.jive.com/pbx.
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.