Cisco 6841


Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press .
  2. Select User Preferences > Call Preferences.
  3. Enter the internal extension or external number to which calls will be forwarded.
  4. Turn On the desired forwarding type:
    • Forward All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  5. If you selected No Answer, enter how many rings to wait before forwarding.
  6. Press the Set softkey (to disable call forwarding, turn Off the call forward mode).

    While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the DND softkey to enable.
  2. Press the clr DND softkey to disable.

Voicemail Access

Check your voicemail from your phone.

  1. Press .
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Conf > Join softkeys.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press .
  2. Dial the internal extension or external number.
  3. Speak with the destination party.

    To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

  4. Press again.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the softkey.
  2. Select the blindxfer softkey, then dial the internal extension or external number.

    To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select User preferences > Audio Preferences > Ext(n)-Ringtone.
  3. Select the desired ringtone (press Play to sample ringtones).
  4. Press the Select > Set softkeys.

    This device does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • LDAP Directory
  • Call Logs

Feature Keys

  • 4 SIP Accounts
  • 4 Upper Multifunction Keys (supports line assignments)
  • Voicemail Button
  • Mute Button
  • On Device Speed Dial Edit


  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • PC Connection
  • Gigabit Ethernet
  • Secure Provisioning
  • Cisco Multicast (up to two group subscriptions supported)
  • Web Interface Provisionable


  • Wired Headset (utilizes AUX port and headset jack. EHS must be enabled)


  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.
Jive only supports Cisco 68xx models with PID VID 3PCC or 3PW below the SKU number.

From the Phone Menu

Learn how to provision your phone from the phone menu.

If you are prompted to enter a User password after booting up the phone, select Skip to proceed.
  1. Press .
  2. Select Device administration > Profile rule.
  3. Enter http://‹domain›$MA for the Profile Rule.

    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  4. Press Resync.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Select Status > Network status > IPv4 and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Click Admin Login > advanced.
  5. If you're prompted to enter a password, enter your Device Admin Password.

    To find your password, log in at and then click Security in the left sidebar.

  6. Go to Voice > Provisioning.
  7. Enter the following Configuration Profile settings:
    Option Description
    Provision Enable Yes
    Profile Rule http://‹domain›$MA
    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
  8. Click Submit All Changes.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.