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Uninstall the GoToAssist Customer Unattended application

Unattended support sessions are those in which agents access a customer's computer while they are not present at it (i.e., the customer's computer is "unattended"). Your customer can choose to block their unattended access temporarily, or you can help them uninstall the application completely if you no longer need to access their computer remotely.

Does your version look different? Please see instructions for using GoToAssist Remote Support v5.

Uninstall the GoToAssist Customer application (Windows)

Note: The process for uninstalling an application from your computer varies by operating system; the following process applies to Windows 7. See your operating system's manual for more information.
  1. Click the Windows Start button > Control Panel > Programs and Features
  2. Right-click the GoToAssist Expert desktop application and click Uninstall.

  3. When prompted to confirm the uninstallation, click Yes to continue.

  4. When the application has been removed, click Close on the confirmation prompt.

Uninstall the GoToAssist Customer application (Mac)

Note: The steps for uninstalling an application varies by operating system; the following process applies to OS X 10.11 (El Capitan). See your operating system's manual for more information.
  1. Click the Finder icon in your user Dock.
  2. Open the GoToAssist folder.
  3. Open the Uninstall GoToAssist application.

  4. When prompted, click Remove.

  5. When prompted, enter your administrator password.
  6. Click OK.

    Result: The GoToAssist Customer icon will be removed from your Menu bar when the uninstallation is complete.

Related Articles:
  • Set up unattended access
  • Check for updates on unattended computers
  • View device group info for unattended access
  • Move unattended computers
  • Rename unattended computers
Article last updated: 27 April, 2024
You are viewing the latest version of this article.

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