Report abuse
Here are some ways you can report abuse, if you believe that something unusual or suspicious happened during your support session.
As a customer, the security of your computer and mobile devices is our top priority. Prior to joining a support session, if the agent is using a trial account, we will display a warning message to inform you. If you have already joined a support session, and believe that suspicious or fraudulent activity occurred during your session, you can exit the session and report the abuse immediately.
Before joining a support session
When you are invited to join a support session (via direct link or by entering a support key at https://fastsupport.gotoassist.com), you may see an informative warning message during the join flow advising you that the agent hosting the support session is using a trial account. For your own protection (regardless if the agent is using a trial or paid account), you should avoid providing any credit card information or accepting any unsolicited services.
Report abuse from ending a session
You can report abuse by ending a session and clicking "Report abuse" in the session end dialog from the GoToAssist Customer application in the following ways:
End session from the GoToAssist Customer toolbar
- Click the Exit icon
or End Session icon 
from the GoToAssist Customer toolbar. - Click the Report abuse link in the session end dialog.
Windows
Mac
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
End session from the GoToAssist Customer icon
- Right-click the GoToAssist Customer system tray (Windows) or dock (Mac) icon.
- Click Exit or Quit.
Windows
Mac
- Click the Report abuse link in the session end dialog.
- A web browser window will open with your Session ID pre-populated in the Support Key field.
- Click Send Report to submit the session information.
Report abuse from website
You can report abuse after a session has ended and you no longer have access to the end session dialog, as follows:
- Click Report Abuse on https://fastsupport.gotoassist.com or go to https://fastsupport.gotoassist.com/abuse/report.
- In the Support Key field, enter the 9-digit Session ID of the support session you would like to report.
- Click Send Report to submit the session information.
Report abuse via mobile
When a support session has ended from an Android device, tap Report Suspicious Activity on the session end message to report abuse directly to LogMeIn, Inc. for any session where the agent was perceived to have used GoToAssist Remote Support v4 for suspicious or fraudulent activity during a session.