Update stored password
When unattended access is set up for a customer's computer, having a stored password allows the agent to bypass the login screen without needing to enter (or have knowledge of) the customer's password. If a customer changes the password on their computer after unattended access was set up, they should update the stored password in order for the agent to be able to access their computer for unattended support sessions.
Note: This feature is only available for Windows computers.
Update a stored password
Article last updated: 17 May, 2024