End your session
When your support session has concluded and you would like to disconnect your session with the customer, there are various ways you can end your session.
End an attended support session
- There are 3 ways to end an attended support session, as follows:
- Click the Close icon
above the agent toolbar:
- Click the End Session icon in the session preview window:
- Click the Session Menu icon
in the session preview window, then click End Session...:
- Click the Close icon
- Once you have ended your session, you will be prompted with an End Session window (if enabled by your account admin), where you can make your desired selections and/or fill out the following fields in the session end window:
- Session Name - Fill in a name you'd like to give your session.
- Assign Session to Device Group - Use the drop-down menu to assign your support session to a specific device group.
Note: By default, "Undefined" will automatically be selected, which does not associate the attended session with any device group.
- Session Notes - Fill in any session notes you'd like to associate with your support session.
- Accounting Info (contract no., customer no., etc.) - Fill in any accounting information to associate with your support session.
- End Session - Click to exit the session.
- End and Give Feedback - Click to exit the session and provide feedback about GoToAssist.
- Cancel - Click to dismiss the End Session window and return to your support session.
End an unattended support session
- You can end an unattended support session by using the steps above, or by using the customer toolbar in the following ways:
- Click the End Session icon
in the customer toolbar, then click Yes on the confirmation dialog box to end the session.
- Click the Close icon in the customer toolbar, then click Yes on the confirmation dialog box to end the session.
- Click the End Session icon
- If you do not want to end your session yet, click No to dismiss the Confirm Exit window and return to your support session. Additionally, you can learn more about the Report Abuse option.
Article last updated: 27 September, 2022
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