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Set Up a Session Replay Passphrase

If desired, managers can create a Session Replay passphrase that all representatives and managers must enter in order to replay session recorded from that point forward.

Note: Managers should take caution to not forget their Session Replay passphrase. There is no way to reset a forgotten passphrase. If it is forgotten, a completely new portal must be created and there will not be a way to access the previously recorded sessions.

Here's how to create a session replay passphrase:

  1. In the left-navigation, click Session Review.
  2. Click the Session Replay Passphrase link below the results box.
  3. Select the desired portal from the drop-down menu.
  4. Enter your personal Management Center password.
  5. Enter and re-type a Session Replay Passphrase, then click Submit.

Change or remove the Session Replay passphrase

  1. Click Session Replay in the left navigation.
  2. Click the Session Replay Passphrase link below the results box.
  3. Select the desired portal from the drop-down menu.
  4. Do either of the following:
    • To change the password, enter the current password, then enter and re-type a new password before clicking Submit.
    • To remove the password completely, enter the current password, then enable the "Reset to Default" check box before clicking Submit.
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Article last updated: 27 September, 2022
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