Set Up a Session Replay Passphrase
If desired, managers can create a Session Replay passphrase that all representatives and managers must enter in order to replay session recorded from that point forward.
Note: Managers should take caution to not forget their Session Replay passphrase. There is no way to reset a forgotten passphrase. If it is forgotten, a completely new portal must be created and there will not be a way to access the previously recorded sessions.
Here's how to create a session replay passphrase:
- Enter and re-type a Session Replay Passphrase, then click Submit.
Change or remove the Session Replay passphrase
- Do either of the following:
- To change the password, enter the current password, then enter and re-type a new password before clicking Submit.
- To remove the password completely, enter the current password, then enable the "Reset to Default" check box before clicking Submit.
Article last updated: 27 September, 2022
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