How do I set up priority management for queues?
Use the priority management feature to tell the system which queue calls should take precedence over others when agents are in multiple queues with waiting callers.
- Sign in to our GoTo desktop/web app.
- Select Call Queues and Contact Center.
- From , click the queue that you want to assign a weight score.Tip: You can use the search field or the available filters to more efficiently find your queues.
- Use the arrows or type in the desired weight score.
- Repeat as needed.