What is the system health dashboard?

Use this tool to proactively monitor the network health of your account over the past 24 hours, from your mean opinion score (MOS) to your latency and jitter results.

Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I use the system health dashboard?

Before you begin: You must be assigned the Admin or Super admin role to perform this task.

If there has been no activity on your account in the last 24 hours, you will see a "Not enough data" message on each of the cards.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Choose System Health in the left sidebar to open your dashboard.
Learn about the available metric cards:
- Audio Quality and Call Volume: This shows your hourly call volume with your mean opinion score (MOS).
  Note: An MOS score may be "unknown" if the call was too short.
- Average Audio Quality (MOS): This is a measure of quality from 1-5, based on how a listener would rate the call quality/clarity. This score is a useful benchmark for the overall audio quality of your phone system.
- Audio Delay: This is how long it takes your phone system to send and receive voice data over the internet. Delays longer than 100 milliseconds can cause audio to lag in conversations.
- Audio Connection: This measures the percentage of voice data packets lost out of all the packets sent from a phone to your system. More than 1% loss of packets may cause the audio to drop in and out, depending on your networks ability to compensate for the discrepancy. Higher numbers can cause calls to drop completely.
- Devices: This shows the amount of devices you have online and offline in percentage form. A device is "online" if it can readily communicate with other devices. A device is "offline" if unable to communicate with other devices for various reasons such as being powered off or having incorrect configuration.
Tip: You can hover over any graph to see more granular details about each metric.
Optional: Configure alerts:
1. Select the bell icon on the metric card for which you want notifications.
2. Toggle on Send Alerts.
3. Choose your preferred sensitivity level; high, medium, or low. This corresponds with the amount of emails you will receive.
4. Choose which user(s) you want to receive these email notifications.
5. Select Save.

Article last updated: 22 November, 2022

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